How Do Your Learners Raise A Support Ticket ?
Learner Support allows learners to raise support tickets for any and all the issues that they face on your website.
This brief English video outlines the process. For details about 'How Do Your Learners Raise A Support Ticket?', watch the video below
This brief Hindi video outlines the process. For details about 'How Do Your Learners Raise A Support Ticket?', watch the video below:
If one of your students has a question they can't find the answer to, they will see a Support contact option in the top right menu when logged into their account.
When your learner logs in to his/her learner account, they will always see a support button on top.
Now, if they face any issue on any particular page, they can click on the support directly, and they will be directed to the new support page.
And that's how learners can raise a issue ticket to admins.
Related Article
How to Enable Support for Your Learners?
This brief English video outlines the process. For details about 'How Do Your Learners Raise A Support Ticket?', watch the video below
This brief Hindi video outlines the process. For details about 'How Do Your Learners Raise A Support Ticket?', watch the video below:
If one of your students has a question they can't find the answer to, they will see a Support contact option in the top right menu when logged into their account.
When your learner logs in to his/her learner account, they will always see a support button on top.
Now, if they face any issue on any particular page, they can click on the support directly, and they will be directed to the new support page.
And that's how learners can raise a issue ticket to admins.
Related Article
How to Enable Support for Your Learners?
Updated on: 02/08/2022
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